Credits usage

Each license includes by default a number of free credits. The number of credits is a number shared by all users of the platform. Credits are not user-specific.

You’ll be using credits in the following cases:

When exporting or pushing a contact (with or without the related company): 1 credit.
When exporting or pushing a company (without a contact): 1 credit
When checking if a specific contact has an email address and a verified email address has been found: 1 credit

Note:

The maximum amount of credits that will be used will always be clearly indicated in our platform.
When you export and push the same company or contact data several times, this won’t cost you extra credits as long as you do the actions within 30 days after the first push/export.
When exporting contacts, you can choose to only export contacts that have a (verified) email address. We will give you an indication of the maximum amount of credits that will be used.
The admin can disallow a user to use credits by going to the user icon > Team > click on the 3 dots next to the name of the user > Disallow credits use. When performing actions that require credits, this user will get a notification saying he doesn’t have access to credits.

Where can I see the used and remaining amount of credits?

Do you want to have an overview of the amount of credits you have left? Click on your User icon to see the amount of credits that is left.

Do you want to see how many credits you’ve used for a specific export or push? Click on Exports & Pushes in the left sidebar and use the Exports/CRM Pushes subtabs.

As an admin, you can also have a clear overview of the used credits in your current license period per user via your User Icon > Team.

Note: Credits aren’t transferred to your next license period. Every new license period starts with a new amount of credits.

What to do when I need more credits?

If you already used all of your credits, and you’d like to add more to your license, reach out to our customer success team. You can send an email [email protected] to mention the amount of credits you would like to add, and they will be able to give you more information about the pricing.